Yep - it's the inconsistency that's frustrating. One minute you're getting an almost instant reply to a query or quibble from a head of department, the next, it's complete radio silence from the whole corporation about major changes, impacts or issues that have people tearing their hair out or even abandoning the platform in numbers.

Dr Jekyll and Mr Hyde (or 'Mr Hide in the Broom Cupboard' in the latter case).